Privacy Policy

Shepherd Protection Services LLC ("Shepherd," "we," "us" or "our") is a California-licensed Private Patrol Operator (License No. 479840) headquartered at 180 Townsend Street, San Francisco, CA 94107. This Privacy Policy explains what personal information we collect through our website, shepherdprotection.com (the "Website"), and in related business interactions, how we use and disclose it, and the choices you have.

This policy applies to visitors to the Website; prospective and current business clients and their representatives; job applicants who apply through the Website or contact us about employment; and anyone who reports a concern about our officers or services.

It does not cover Shepherd's employees, whose information is described in a separate notice provided during employment. Section 9 explains how we handle information collected while providing security services at client sites.

We do not ask for criminal history on our job application or before a conditional offer of employment. Any background check required by law occurs only after a conditional offer, with the notices and authorizations the law requires.

Please do not send us sensitive personal information, such as medical or financial details, through the Website's forms.

• Respond to inquiries, conduct site assessments and prepare proposals
• Provide, manage and bill for our security services
• Evaluate job applicants, communicate about hiring and meet licensing and employment obligations
• Investigate and respond to concerns about our officers or services
• Operate, secure and improve the Website, including preventing spam, fraud and attacks
• Send business communications you request and, where permitted, information about our services (you can opt out at any time)
• Comply with laws, regulations, licensing requirements and legal process
• Protect the rights, property and safety of Shepherd, our clients, our officers and the public

• Service providers that help us operate our business, such as website hosting, email, form processing, security monitoring, hiring platforms, scheduling and reporting software, and IT support. They may use the information only to provide services to us.
• Our clients, when you contact us about a matter at a site we protect, such as a report about an incident or an officer at that location.
• Professional advisers, such as attorneys, accountants and insurers, when needed for their services to us.
• Government authorities and law enforcement, when required by law, subpoena or court order, when required by our licensing regulator, or when we believe in good faith that disclosure is necessary to protect someone's safety or to investigate illegal activity.
• Business transfers, if Shepherd is involved in a merger, acquisition, financing or sale of assets, subject to confidentiality protections.
• With your consent or at your direction.

Shepherd does not sell personal information and does not share it with third parties for cross-context behavioral (targeted) advertising. We have no actual knowledge of selling or sharing the personal information of anyone under 16.

The Website uses cookies and similar technologies that are necessary for it to work and stay secure, such as protecting forms from spam and blocking malicious traffic.

We use Cloudflare Web Analytics to count visits and see which pages are most useful. It does not use cookies, does not track you across other websites, and does not identify you personally. It records information such as the page visited, referring website, browser type and approximate country.

Most browsers let you block or delete cookies in their settings. If you block necessary cookies, some parts of the Website, such as forms, may not work.

Some browsers send "Do Not Track" signals. Because there is no common standard for these signals, the Website does not currently respond to them. The Website honors Global Privacy Control (GPC) signals as a request to opt out of any sale or sharing of personal information from that browser. Third parties do not collect personally identifiable information about your online activities over time and across other websites through the Website.

While protecting client properties, our officers may collect information such as visitor logs, access records, incident and activity reports, photographs, and body-worn or vehicle camera recordings. We collect this information on behalf of our clients and as directed by our contracts with them, to protect people and property, document incidents and meet legal obligations.

• Access is limited to personnel and clients who need it.
• We keep it for the period set by our client agreements and applicable law, then securely delete it.
• We release recordings and reports only to the client, to authorities when required by law or legal process, or as otherwise permitted by law.
• Requests about information collected at a client's property may be directed to that client or to us, and we will work with the client to respond.

Remote video monitoring

When a client hires us to monitor its cameras, our operators view the client's live video feeds during the hours set in the contract. We save short video clips and still images only when we see an event that needs a response, and we attach them to the incident report. We do not use monitoring video for any other purpose, and we do not use facial recognition.

• Clients are responsible for placing cameras lawfully and posting any required notices at their property.
• We do not record or listen to audio from monitored cameras unless the client has lawfully set up its system for it. Voice warnings through on-site speakers are one-way announcements.
• Video and clips are kept for the period in the client agreement, or longer when needed for an incident, an insurance claim, a legal hold or a request from law enforcement.

We use applicant information to evaluate qualifications, verify licenses and permits, communicate about positions and comply with employment and licensing laws. We keep application records for at least the period California employment law requires. If you are hired, your information becomes part of your employment records and is covered by our employee notice. Shepherd is an Equal Opportunity Employer and considers qualified applicants with arrest and conviction records in accordance with the California Fair Chance Act and applicable local fair chance ordinances.

When information is no longer needed, we securely delete or de-identify it.

We use reasonable administrative, technical and physical safeguards, including encrypted (HTTPS) connections, access limited to staff who need it, multi-factor authentication for administrative accounts, security monitoring and vendor reviews. No method of transmission or storage is completely secure. If we learn of a security breach affecting your personal information, we will notify you as required by law.

Anyone may ask us to:

• Access the personal information we hold about them
• Correct inaccurate personal information
• Delete personal information, subject to legal exceptions, such as records we must keep for licensing, employment or legal reasons
• Stop marketing emails, by using the unsubscribe link in any marketing email or contacting us

To make a request, email privacy@shepherdprotection.com or call (424) 484-3890. We will verify your identity by matching information you provide with information we hold, and we will respond within 45 days. An authorized agent may make a request on your behalf with written permission. We will not discriminate against anyone for exercising privacy rights.

California "Shine the Light." California Civil Code section 1798.83 lets California residents ask whether a business has disclosed their personal information to third parties for those third parties' own direct marketing. Shepherd does not make these disclosures. You may still submit a request using the contact details below.

The Website is intended for businesses and adults. We do not knowingly collect personal information from children under 16. If you believe a child has given us personal information, contact us and we will delete it.

The Website may link to other websites, such as hiring platforms, the California Bureau of Security and Investigative Services or social media. Their privacy practices are governed by their own policies.

We will post any updates on this page with a new "Last updated" date. For material changes, we will provide more prominent notice, such as a notice on the Website's homepage.

This policy is available in alternative formats on request.

Shepherd Protection Services LLC, Attn: Privacy 180 Townsend Street, San Francisco, CA 94107 Email: privacy@shepherdprotection.com · Phone: (424) 484-3890